Refund policy

We want you to love what you ordered. Here is how returns and refunds work for each kind of product.

Apparel and other printed items

Every item is printed just for you after you order, so we can't accept returns or exchanges for a different size or a change of mind. Please check the size guide on the product page before ordering.

If your item arrives damaged, misprinted, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund you.

Digital downloads (Watch & Create Kit, The Drama Year planner)

Digital products are delivered instantly, so all sales are final. If your file won't open or your download link doesn't arrive, email us and we'll fix it.

Watch-Night Finds

These items ship directly from our partner brands. If something arrives damaged or incorrect, email us within 14 days of delivery with a photo and we'll arrange a replacement or refund with the partner.

Cancellations

Email us as soon as possible if you need to cancel. Printed items go into production quickly, and once production starts we can't cancel or change the order.

Lost packages

If tracking shows no movement or your order hasn't arrived, email us within 30 days of the estimated delivery date and we'll look into it.

How to reach us

Email katie@justlikekatie.com with your order number. Please don't mail anything back before hearing from us; items returned without contacting us first can't be refunded.

Refunds go back to your original payment method. Your bank may take a few business days to show it.